Home Warranties? Friend or Foe?
Well, let's face it. Everybody is in business to make money. However, home warranty companies have guidelines they are supposed to follow. For example: All of their plumbing companies are supposed to be licensed, insured and bonded. Well, that's not always the case. The other day, one of our technicians were contacted by his sister with a busted water heater. He went to check it out and found it was installed improperly with terrible workmanship. She told him her home warranty company sent somebody out a few months ago to check out her water heater and determined it had to be replaced. Well, the company replaced the water heater and now it's leaking. When our tech checked it out he found the water heater was installed violating several plumbing codes and the workmanship was poor. He asked who the company was that installed the water heater and found the company was not a plumbing company at all. They were not licensed, insured or bonded. Her warranty company just happened to be a company that calls us constantly wanting us to work for them but, they don't want to pay industry standard rates. We told them on several occasions that they will not get a plumbing company to work for them at their rates. It appears we were correct. So, buyer beware. If you have a warranty company and they send out a plumbing company, check them out. Look for their LMP number. Every plumbing company is required to have it on their business card, advertisement, plumbing trucks, website, etc. Hope this helps. :)
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